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Client engagement4.8158 reviewsGoogle

Case study · Sablé Sweets

Rotterdam's patisserie, now open online

Sablé Sweets now sells online the way it sells in the shop: quietly, precisely, with the pastry in the foreground. A storefront built to carry a premium name across languages and screens.

SolutionsCrafters: ecommerce design and development for Sablé Sweets, Rotterdam.

sablesweets.nl
Sablé Sweets online storefront showing the patisserie's product photography, catalogue layout and language switcher.
01

Context

Sablé Sweets began in Qatar in 2020 and chose Rotterdam for its first address abroad. The shop on Nieuwe Binnenweg has become a neighbourhood fixture, exceptionally well reviewed, known for the Spring Sablé. Its customers arrive expecting a certain standard of care. In the pastry, in the box, in everything that carries the name.

02

Challenge

A patisserie of this standard is judged before anyone tastes anything. More customers were meeting the brand on a screen first, and that first impression had to earn the same trust as the counter. It also had to work for a city that shops in more than one language, on a phone, at any hour of the evening.

03 · Approach

Approach

We designed for restraint. Photography leads and the words step aside. The catalogue is ordered the way a customer chooses in the shop, not the way a system happens to store it. Language switching sits where an international audience looks for it. Every choice on the page was measured against one question: would this feel right inside the shop.

System delivered

  • Brand-aligned storefront, designed for the phone first
  • Photography-led product catalogue with room to breathe
  • A shopping journey from first look to completed order
  • WordPress and WooCommerce build the team can run day to day
  • Multilingual browsing for an international city
  • Signature ranges, the Spring Sablé among them, given their own stage
  • A structure that absorbs new seasons and products without a redesign

04 · What changed

What changed

What their customers say

4.8

158 reviews

Verified public Google rating · Sablé Sweets

  1. 01An online presence that holds the same standard as the shop
  2. 02Customers can browse and order without leaving the brand's world
  3. 03The Rotterdam address and its reputation are easy to find and easy to act on
  4. 04Seasonal and signature products can be brought forward whenever the calendar asks
  5. 05A commerce foundation ready for the next address
  6. 06Ordering runs without adding work behind the counter

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