1. Who we are
SolutionsCrafters ("we", "us", "our") is a founder-led software studio registered in the Netherlands (KVK 42003616, VAT NL005426865B19), based in Eindhoven and serving clients across Europe. We are the data controller for the personal data described here. This policy explains how we collect, use, and safeguard your personal data when you visit solutionscrafters.com or engage our services.
2. Data we collect
We may collect the following categories of personal data:
- Contact information — name, email address, phone number, and company name provided through our contact forms.
- Usage data — aggregate, anonymised metrics (pages visited, referral source, approximate region, device type) collected by our privacy-friendly, cookieless analytics. We do not build advertising profiles.
- Project data — technical requirements, briefs, documents, and other materials you share with us during a project engagement.
- Security data — your IP address and basic request metadata, processed transiently (in memory, for under a minute) to rate-limit our forms and block automated abuse. We do not use it to identify you or build a profile.
3. How we use your data
- To respond to inquiries and provide our services.
- To send project updates and relevant communications.
- To improve our website, services, and user experience through analytics.
- To comply with legal obligations.
4. Legal basis (GDPR)
We process personal data under one or more of the following legal bases: your consent, performance of a contract, our legitimate interests (e.g., improving services, fraud prevention), or compliance with a legal obligation.
5. Cookies
We use only the essential, functional storage needed for the website to work (for example, remembering your language preference). Our usage analytics (Vercel Analytics) are cookieless and do not track you across other websites, so we set no advertising or tracking cookies and no cookie-consent banner is required. You can still clear site data through your browser settings at any time.
6. Data sharing
We do not sell your personal data. We may share data with trusted third-party service providers (hosting, analytics, email delivery) solely to operate our business. All providers are bound by data processing agreements that ensure GDPR-compliant handling of your data.
7. Data retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact-form inquiries are retained for up to 24 months. Project-related data is retained for the duration of the engagement plus 5 years for legal and warranty purposes.
8. Your rights
Under GDPR and applicable privacy laws you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Request erasure of your data ("right to be forgotten").
- Restrict or object to processing.
- Data portability — receive your data in a structured format.
- Withdraw consent at any time.
To exercise any of these rights, contact us at info@solutionscrafters.com.
9. Security
We use industry-standard measures to protect your data, including SSL/TLS encryption, strict access controls, and security headers. While no method of transmission over the internet is 100% secure, we strive to protect your personal information with commercially acceptable means.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact
If you have questions about this policy or your personal data, contact us at:
SolutionsCrafters — Eindhoven, the Netherlands
KVK 42003616 · VAT NL005426865B19
Email: info@solutionscrafters.com
Web: solutionscrafters.com/contact