1. Who we are
SolutionsCrafters ("we", "us", "our") is a multi-regional IT consultancy operating across Europe and the Middle East. This policy explains how we collect, use, and safeguard your personal data when you visit solutionscrafters.com or engage our services.
2. Data we collect
We may collect the following categories of personal data:
- Contact information — name, email address, phone number, and company name provided through our contact forms.
- Usage data — IP address, browser type, operating system, pages visited, time spent, and referral source, collected automatically via cookies and analytics.
- Project data — technical requirements, briefs, documents, and other materials you share with us during a project engagement.
3. How we use your data
- To respond to inquiries and provide our services.
- To send project updates and relevant communications.
- To improve our website, services, and user experience through analytics.
- To comply with legal obligations.
4. Legal basis (GDPR)
We process personal data under one or more of the following legal bases: your consent, performance of a contract, our legitimate interests (e.g., improving services, fraud prevention), or compliance with a legal obligation.
5. Cookies
We use essential cookies to ensure the website functions correctly and analytics cookies (e.g., Google Analytics) to understand how visitors interact with our site. You can manage cookie preferences through your browser settings. We do not use cookies for advertising or tracking across third-party websites.
6. Data sharing
We do not sell your personal data. We may share data with trusted third-party service providers (hosting, analytics, email delivery) solely to operate our business. All providers are bound by data processing agreements that ensure GDPR-compliant handling of your data.
7. Data retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact-form inquiries are retained for up to 24 months. Project-related data is retained for the duration of the engagement plus 5 years for legal and warranty purposes.
8. Your rights
Under GDPR and applicable privacy laws you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Request erasure of your data ("right to be forgotten").
- Restrict or object to processing.
- Data portability — receive your data in a structured format.
- Withdraw consent at any time.
To exercise any of these rights, contact us at info@solutionscrafters.com.
9. Security
We use industry-standard measures to protect your data, including SSL/TLS encryption, access controls, and regular security audits. While no method of transmission over the internet is 100% secure, we strive to protect your personal information with commercially acceptable means.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact
If you have questions about this policy or your personal data, contact us at:
SolutionsCrafters
Email: info@solutionscrafters.com
Web: solutionscrafters.com/contact